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Customer Review Management Program

The importance of 4 and 5 star reviews online, especially for YOUR industry is incredibly vital. Online Reviews influence the purchasing decisions of other people online. According to a recent Marketing Survey, 72% of customers say buying decisions are influenced by online reviews. Also, Google is starting to give “Real Customer Reviews” some serious consideration when it comes to your organic rankings.

We Make It Incredibly Simple – Here is how it works.

First off getting customer reviews is time consuming, and you already know this. So, from now on, once a week or every other week, your office provides Trenchless Marketing the emails and names of your recent customers. – That’s it.

We then send 3 emails over the course of 3 weeks (so it’s NOT spam) and ask for feedback. This is not only good business practices but a non-invasive way to get them to a review. Once the customer gives positive feedback it is then converted through our system into a review. The review can go to one of many different social, review, and directory websites. It also goes to your business Facebook, Twitter, and Google+ feeds (if you do not have these accounts set up Trenchless Marketing will do it for you!). Then it also gets placed on our local directory, which feeds your SEO. We can even use our plugin to add these reviews to your website.

Here is the beauty of this automated system, 4 and 5 star reviews get posted. Reviews that are 3 stars or less do not get posted. Instead they get sent to you so you have the ability to contact the customer directly to see how you can improve your service. It provides you with organic feedback and reviews and helps your business grow.